At Gemelli, we are committed to providing an exceptional patient experience by ensuring compassionate, efficient, and personalized healthcare services. From the moment you step into Gemelli to the completion of your treatment, we prioritize your comfort, safety, and well-being. Our Patient Experience Services are designed to create a seamless journey for patients and their families, making healthcare accessible, stress-free, and patient-centred.

Seamless Appointment Scheduling and Registration

We understand that a smooth start to your healthcare journey is crucial. Gemelli offers multiple channels for appointment scheduling, including:

• Online Booking: Patients can schedule appointments through our website with just a few clicks.

• Phone Assistance: Our call center is available to help you book consultations and answer queries.

• Walk-in Services: For urgent medical needs, we facilitate walk-in appointments without unnecessary delays.

Upon arrival, our efficient registration process ensures that your check-in is quick and hassle-free, minimizing waiting times.

Comfortable and Supportive Environment

We believe that a healing environment plays a crucial role in patient recovery. Gemelli facilities are designed to provide:

• Modern and Spacious Waiting Areas: Comfortable seating and a serene ambiance to help you feel at ease.

• Full Assistance: A dedicated team to guide patients and visitors within the facility premises.

• Multilingual Support: To accommodate international patients, we offer language assistance services.

• Wheelchair and Mobility Assistance: Ensuring accessibility for patients with special needs.

Compassionate and Efficient In-Patient Services

for all our patients we ensure a high standard of care through:

• Personalized Room Options: Private and semi-private rooms with modern amenities.

• Nursing and Support Staff: Round-the-clock assistance from our dedicated medical team.

• Nutritious Meal Services: Tailored dietary plans designed by expert nutritionists.

• Patient Education and Engagement: Guidance on treatment plans, recovery expectations, and post-treatment care.

Patient Support Services

Our commitment to holistic care extends beyond medical treatment. We offer:

• Counselling and Emotional Support: Guidance for patients and families coping with health challenges.

• Financial Counselling: Assistance with insurance claims, billing inquiries, and payment plans.

• Health Awareness Programs: Workshops and seminars to educate patients on preventive healthcare and wellness.

At Gemelli, we strive to make every patient’s journey smooth, comforting, and reassuring. Whether it’s your first visit or an ongoing treatment, our Patient Experience Services are here to ensure that your healthcare journey is as seamless as possible.