At Gemelli Hospital, we understand that navigating healthcare expenses can be complex. That’s why our Insurance and Billing Services are designed to ensure a seamless, transparent, and hassle-free experience for our patients. Our dedicated team is committed to helping you understand your insurance coverage, process claims efficiently, and provide clear billing information to make your healthcare journey as smooth as possible.

Detailed Insurance Assistance

We collaborate with a wide network of local and international insurance providers to offer flexible payment options for our patients. Whether you have health insurance from a corporate provider, a government scheme, or an international insurance policy, our team is here to assist you in verifying coverage, understanding benefits, and processing claims efficiently.

Accepted Insurance Providers

Gemelli Hospital works with a variety of insurance companies to accommodate the diverse needs of our patients. We continuously expand our network to include leading insurers, ensuring that our patients have access to quality care without financial stress. Some of the services covered by insurance plans include:

• Outpatient consultations

• Diagnostic tests and imaging

• Surgical procedures

• Emergency care

• Maternity and pediatric services

• Preventive healthcare and wellness programs

• Specialized treatments and therapies

If you are unsure whether your insurance provider is within our network, our Insurance Desk is available to assist you with verification and policy details.

Insurance Claim Process

We strive to simplify the insurance claim process for our patients. Our team handles the necessary paperwork and coordinates with insurance providers to expedite claim approvals. Below is an overview of how our insurance process works:

• Pre-authorization: For certain treatments and procedures, pre-authorization from the insurance company may be required. Our team will guide you through the necessary documentation and assist in obtaining approval.

• Direct Billing: We offer direct billing services with select insurance companies, allowing patients to receive treatment without upfront payments.

• Claim Submission: Our team submits claims directly to the insurance provider on behalf of the patient, ensuring a smooth and hassle-free reimbursement process.

• Follow-up Assistance: In case of delays or discrepancies, we coordinate with insurers to resolve issues and ensure claims are processed correctly.

Billing Services and Payment Options

At Gemelli Hospital, we provide clear and detailed billing statements so that patients understand the costs associated with their care. Our billing services include:

Transparent Billing

We prioritize transparency in medical billing. Each invoice includes a detailed breakdown of medical services, diagnostic tests, medications, and procedures, ensuring clarity and accuracy in every transaction.

Flexible Payment Methods

To accommodate our patients’ diverse financial preferences, we offer multiple payment options, including:

• Cash Payments: Accepted at all hospital billing counters.

• Credit/Debit Cards: Secure and convenient payment methods.

• Bank Transfers: Available for high-value transactions.

• Online Payments: A secure portal for settling bills digitally.

• Insurance Coverage: For eligible procedures covered by insurance providers.

Estimates and Cost Inquiries

Patients can request an estimated cost of medical procedures before treatment to plan their expenses accordingly. Our team provides upfront cost estimates based on insurance coverage and expected medical services.

Contact Our Insurance and Billing Team

For any questions regarding insurance claims, billing inquiries, or payment options, our dedicated team is available to assist you. We encourage patients to reach out to our Insurance and Billing Department for guidance on policy coverage, claim procedures, and financial assistance.

At Gemelli Hospital, we are committed to delivering world-class healthcare while ensuring financial ease for our patients. Our Insurance and Billing Services aim to provide a seamless, transparent, and stress-free experience, so you can focus on what matters most—your health and well-being.